TERMS AND CONDITIONS

COVID 19 SPECIFIC

In these unprecedented times, we appreciate the importance of being accommodating. Whilst we are unable to action any refunds at this time, we can issue travel vouchers to all passengers with flights effected by Covid-19 travel bans and or lockdown restrictions.

With this in mind, you / your clients now have the option of changing the flight date or route.

As long as the travel bans are in force in either the originating or destination countries, the following will apply:

If you were scheduled to travel between 18 March 2020 to the date travel bans are lifted (this applies to both the source and destination countries’ travel bans) you may claim a voucher to the value of your booking, valid for travel until 30 April 2022.

Vouchers can be used as payment, or part-payment, for a future booking, whether they be on the same route, a different route, or used towards a private charter.

Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return).

How can I claim a voucher?

Please send your request for a travel voucher, in writing to our Sales and Reservations Team (sales@angelgabriel.co.za). Please ensure that the following information is included in the request:

Date/s of the original flight
Routing or Taxi Name (see below)
LVAT (JHB-Limpopo Valley v.v)
Delta Express (Limpopo Valley – Maun v.v.)
Mara-Dikwe (JHB-Madikwe-Marataba/Welgevonden)
Charter (for charter flights)
Passenger names
Angel Gabriel Aeronautics Invoice Number (*if possible)

Due to high demand, it may take a few days before the voucher confirmation is processed and a response received. However, we will honour the date at which you submitted your voucher application. 

Thank you for your patience.

Q&A
What bookings are eligible for a voucher?
Any bookings affected by travel bans and or lockdown restrictions as of 18 March 2020.

When can I claim a voucher?
You can submit a claim within 60 days of your original flight departure date.

Can I get a voucher if I’ve already taken advantage of the relaxed Covid-19 Postponement Policy and changed a flight?
Yes, you can still receive a voucher if the travel date is before 30 April 2022.

Can I get a voucher if my flight date has already passed?
Yes, you are eligible to receive a voucher, as long as your application was submitted within 60 days of your departure date.

What currency will the voucher be in?
We will issue the voucher to the same value as the ZAR amount that reflected in our account.

Can I use my ZAR voucher towards a USD invoice?
Yes, you may. The ROE is automatically generated at the time of invoicing.

How do I use a voucher?
Once you receive your voucher via email, contact our reservations team and quote the voucher code to redeem it.

Can the voucher be used on any route?
Yes, the voucher can be used on any flight operated by Angel Gabriel Aeronautics.

Can the voucher be used for accommodation at the lodge I am staying at?
No, the vouchers are for Angel Gabriel flights only.

I have only paid a deposit on my flight, am I eligible for a voucher for this amount?
Yes, any amount you have paid will be credited to the voucher.

Is my voucher transferable to another passenger?
A voucher is strictly only redeemable in the name of the passengers who were originally booked to travel. Vouchers are non-transferable to any other persons or companies.

When does the voucher expire?
The voucher expires on 30 April 2022.

Does the booking have to be made out in my name?
The voucher allows you to make a future booking in the name of the person on the original ticket. If you had multiple passengers combined in a single booking, we can issue vouchers to each person on request.
The vouchers are non-transferable but we recognise that some of the original passengers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking.

What happens if I book a flight that’s cheaper than the value of the voucher?
We will issue you with another voucher covering the difference.

What happens if I book a flight that’s more expensive than the value of the voucher?
You will need to pay in the difference between the new fare.

Will the voucher have any new booking restrictions?
Flights booked using vouchers will be subject to our standard new booking’s regular Terms and Conditions.

What happens if you’ve booked through a travel agent or third party?
Please contact your travel agent for more information.

What happens if I have used my voucher for a new booking, but subsequently travels bans have not been lifted, or are reinstated?
Your voucher will not be affected, and your new booking will be voided.

What if I have used my voucher, but I want to postpone or cancel my new flight for reasons unrelated to COVID-19?
Our standard T’s and C’s and Cancelation Policy will apply.

ANGEL GABRIEL AERONAUTICS
TERMS AND CONDITIONS

ACCEPTANCE: By being in possession of an Angel Gabriel e-ticket you accept the terms and conditions herein. Any willingness to reject the outlined terms and conditions must be brought to Angel Gabriel Aeronautics attention in writing no later than 72 hours prior to the flight.

UNDERSTANDING: Angel Gabriel flights are charter flights, brokered by Angel Gabriel Aeronautics and are NOT scheduled flights.

AIR TAXIS: Air Taxis are not scheduled services; therefore, times and routes may vary, and are dependant on the flight planning of each individual flight. Angel Gabriel will inform the lodge of your expected arrival/departure time.

AIR TAXI BOOKING WINDOW: Bookings on taxi routes closes 72 hours prior to the flight. Any booking made within 72 hours of the flight will be dealt with on an ad hoc basis, and will be subject to aircraft, as well as crew availability. A charter option may be necessary should an appropriate taxi aircraft not be available.

CHARTER FLIGHT BOOKING WINDOW: There is no minimum booking window period for a charter, however, all charters will be subject to aircraft as well as crew availability.

CREDIT: Under no circumstances will any flight be operated on credit, or on part payment. Angel Gabriel has a strict ‘No pay, no fly’ Policy.

AIR TAXI PAYMENTS: Full payment is required no later than 14 days prior to the flight. Under no circumstances will e-tickets be issued without payment in full. Bookings will be automatically cancelled 7 days prior to the flight, should full payment have not reflected by this time. Any bookings made within 14 days of the flight will require full payment at time of booking.

CHARTER PAYMENTS: All charters strictly require a 50% deposit at the time of acceptance to secure the aircraft. The balance being due no later than 14 days prior to the flight. Full payment is due on receipt of invoice - unless alternate written arrangements have been agreed to. Bookings will be automatically cancelled 7 days prior to the flight, should full payment have not reflected by this time. Any bookings made within 14 days of the flight will require full payment at time of booking.

CURRENCIES: Invoices raised in USD display an exact ZAR amount automatically generated at the time of invoice. The ZAR, as well as the exchange used will appear on the USD invoice. Payments in either USD or ZAR (as per the amount reflected on the invoice) will be accepted.

CANCELLATION POLICY:

30% cancellation fee if cancelled (30-15) days prior to the flight

50% cancellation fee if cancelled (14 days – 73hrs) prior to the flight

100% cancellation fee if cancelled less than (72hrs) prior to the flight

REFUNDS: Any refunds issued by Angel Gabriel will only be actioned no sooner than 14 working days after the funds have reflected in our account. Foreign currency refunds can only be actioned once all the necessary recipient information has been received. This is a condition set out by the South African Reserve Bank.

FLIGHT DATE AMENDMENTS: Any amendments to a flight date, and or passenger quantity, and or cargo requirement, as previously confirmed - are strictly subject to aircraft availability, crew availability, where necessary over border flight clearance, and border post times of operation. For charters a re-quote may be necessary. In the unfortunate event that the requested amendments cannot be accommodated, for whatever reason, and the client opts not to travel and /or opts to decline a re-quote - then the original flight will be considered to be cancelled - standard cancellation fees will then apply.

REQUIRED PERSONAL INFORMATION: Passengers full names, (as per passport), passport number (for over border flights), as well as gender (for weight and balance calculations) must be supplied for issuing of e-tickets. Angel Gabriel will not be responsible for failing to adequately communicate with passengers should we not receive sufficient and valid contact information.

BOARDING: No passenger shall be permitted to board an aircraft, who is not in possession of a valid e-ticket. Proof of identity may be required at check in.

PERSONAL WEIGHTS: Our aircraft are extremely weight sensitive. We make use of Civil Aviation standards in calculating passenger weights. Male = 104Kg [229lb] Female = 86Kg [190lb]. It is for this reason that persons weighing more than 160kg [353lb] must inform reservations of their weight, at time of booking, allowing for sufficient time for planning.

CHILDREN: Children under two years of age may (by law) share a seat with an accompanying adult. Children older than two years of age must, (by law), occupy their own seat. Unaccompanied minors must be cleared with Angel Gabriel with prior notice. Aviation law considers children over the age of 12 years to be adults.

LUGGAGE RESTRICTIONS: Our aircraft are weight sensitive and have limited baggage compartments. For safety reasons our aircraft have a strict weight threshold that by law may NOT be exceeded. Overweight luggage or hard cases unable to fit in the baggage compartment may need to be excluded from the flight. Each passenger may carry a total of 15 kilograms [33lb] of luggage + 6kg [13lb] carry-on, (strictly soft bags only!) The onus falls to the booking agent to inform passengers of the luggage requirements. Should an additional allowance (cargo seat) be needed, kindly request additional baggage allowances from our sales office, at the time of booking. An additional charge is levied for cargo seats and or excess luggage.

LUGGAGE RESTRICTIONS NON-COMPLIANCE: In the event that a passenger willingly or unwillingly fails to comply with the strict luggage restrictions as clearly outlined above, as well as on their e-tickets, Angel Gabriel reserves the right to deny any hard bags or excess luggage onto the flight. As described in the paragraph above “Luggage Restrictions”, this is in line with legal safety limitations set out by Civil Aviation, as well as the aircraft manufacturer. The onus falls to the booking agent to inform passengers of the luggage requirements. For non-compliant passengers departing from Lanseria, Angel Gabriel may be able to assist with excess baggage storage at our offices located in the Lanseria terminal building - and or with the loan of soft duffel bags. Passengers returning to Lanseria will be reunited with their stored luggage on their return. For passengers not returning back to Lanseria it is the responsibility of the passenger and or their respective agent to make the necessary arrangements for their stored luggage to be collected from our storage facility during office hours, and with prior arrangement, and notification in writing. For passengers not returning to Lanseria, stored luggage can only be released once our loan duffel bags have been returned (in the same good condition), failing either event it will be necessary for the passenger to purchase the loaned bag(s).

LUGGAGE STORAGE: We offer a secure, complimentary baggage storage service to all our passengers. Stored luggage is sealed with a serial numbered, non-reusable security lock. For passengers not returning back to Lanseria it is the responsibility of the passenger and or their respective agent to make the necessary arrangements for their stored luggage to be collected from our storage facility - during office hours, and with prior arrangement, and notification in writing. Baggage will be stored for a period no longer than six months, thereafter unclaimed baggage will be donated to charity. Under no circumstances will Angel Gabriel store weapons of any sort, contraband, flammable, explosive and or corrosive substances, or valuables exceeding R5000.00. Angel Gabriel is in no way responsible for any damage or loss of the stored luggage, but naturally will endeavour to responsibly care for, and protect your stored luggage. We ask that you make prior storage arrangements with reservations. Alternatively you may opt to store your luggage at your hotel, or with ATECK located at OR Tambo International (JNB).

FIREARMS AND WEAPONS: Angel Gabriel Aeronautics may allow firearms and weapons on board, strictly with prior written notice. Each case will be dealt with individually and on its own merit.

GROUPS: For large groups more than one aircraft may be necessary due to strip constraints. In this event, Angel Gabriel will endeavour to keep groups/families together on the same aircraft, whenever operationally possible, but unfortunately this cannot be guaranteed.

TECHNICAL STOPS: Technical stop may be deemed necessary due to unforeseen flight conditions. The safety of our passengers, and crew is our utmost priority, and any technical stop is at the discretion of the captain.

CONTINGENCIES & CANCELLED FLIGHTS: Many of the air-fields we operate out of are unmanned. Operations in and out of unmanned fields require, (by law), a visual landing and approach during day light. Should this not be possible due to poor visibility or low cloud base conditions, flights may be diverted to an alternate airport. Gravel run-ways may be muddy after rains, and unsuitable for safe landing, even in clear sky conditions. If the crew deem the conditions to be unsafe, and or outside of legal limits, the flight will need to be cancelled. In this event, the agent will be the first to be notified. At this time the agent may opt to arrange a road transfer. Alternatively, Angel Gabriel can arrange a road transfer with our preferred supplier (subject to vehicle availability). For passengers/agents making their own road transfer arrangements, a 100% refund will be issued. For those making use of Angel Gabriel’s road transfer, a refund less the cost of the road transfer will be issued.

DELAYS: We caution any passengers with connecting flights to the risks of unavoidable potential delays, as a result of poor weather conditions, animals on the bush strip, available landing slots, customs related delays, and aircraft technical issues. A reasonable time allowance should be considered by the passenger and worked into their own itinerary. Angel Gabriel is NOT responsible for costs or inconvenience caused as a result of any passenger failing to make a connecting flight.

THIRD PARTY SUPPLIERS: For every flight Angel Gabriel has no choice but to rely on the services of third-party suppliers. Namely, the airports we fly to/from, their appointed fuel suppliers, their respective airport handlers, security personnel, as well as government customs and immigration officials. These entities are consistently the weakest link in our service offering, and by their design, remove operational control from Angel Gabriel. Despite our best efforts to manage these obligatory third parties, common and recurring complaints by our passengers’ stem from ineptitude and poor customer attitude when interacting with third party suppliers.

COMPLAINTS & COMPLIMENTS: We urge all our passengers to make use of our dedicated emergency contact number (+27 (0) 66 009 9819, stated on all e-tickets) to bring any issues to our offices attention immediately, and at the time of the problem, so that we may be given the best opportunity to be involved in any dispute. Matters brought to our attention after the fact, leave us with little to no ability to assist or remedy. Kindly address all concerns to customercare@angelgabriel.co.za



TERMS AND CONDITIONS AS THE AIRCRAFT OPERATOR AND LICENCE HOLDER

BROKERAGE: You acknowledge that the carriage covered by any flight will not be performed by Angel Gabriel Aeronautics itself, and that Angel Gabriel Aeronautics will be acting on behalf of an undisclosed or unnamed principal carrier. You hereby exercise any and all contractual rights of election which may arise on your part as a result of the aforesaid in favour of any such principal and hereby waive any and all contractual and delictual claims against Angel Gabriel Aeronautics arising from or as a result of such carriage performed other than by Angel Gabriel Aeronautics.

DELAYS AND UNFORESEEN COSTS: The operator shall not be liable for any damages you and/or your passengers may suffer arising from delays as a result of compliance with the requirements of international law or national legislation or subordinate legislation, you or your passengers’ changed requirements, unserviceability of the aircraft beyond the operator’s reasonable control, safety of the aircraft and/or its crew or passengers, any additional costs arising from such changes and/or delays (excluding the cost of repairing the aircraft, but including the cost of arranging an alternative aircraft) shall become payable by you in addition to the quoted price. If the departure of a flight is delayed for technical reasons, passenger expenses as deemed reasonable by the operator shall be the responsibility of the operator.

SMOKING: Smoking is not permitted on-board flights, including e-cigarettes.

DANGEROUS GOODS: Dangerous goods must be declared as per dangerous goods regulations. Goods must be packaged and marked correctly according to the appropriate authorities. Copies of the relevant regulations are available on request.

OVERFLIGHT AND LANDING PERMISSIONS: The operator shall apply for and endeavour to procure the grant of all approvals, licences and permits required by the Republic of South Africa and of any foreign state over, to or from which the aircraft is to be flown for the performance of the flights, but the performance of the flights shall be conditional to the timely grant of and validity of such approvals, licences and permits. You warrant that you will comply with all conditions of such approvals, licences or permits to be observed or performed by it and will procure such compliance on the part of all passengers and owners or other persons having any interest in goods to be carried in the aircraft on the flights.

GOVERNING LAW: The agreement between the operator and yourself shall be governed and construed in terms of the laws of the Republic of South Africa, and both you and the operator submit to the exclusive jurisdiction of the South African legal systems.

NO VARIATION: Should any terms of this document be at variance with any charter; aircraft operations management; air transport; operations services; or charter agency agreement already concluded and signed between yourself and/or your passengers and Angel Gabriel Aeronautics, the latter shall prevail over these terms.

CLAIMS: In the case of a domestic carriage, claims by you or your passengers arising from injury or death shall be brought within 2 years of the flight. In the event of lost or damaged baggage, claims against the operator shall be brought in writing within 7 days of the end of the flight, failing which the claim shall lapse.

REGULATORY AND SAFETY COMPLIANCE: The aircraft shall be used only in compliance with the laws and with the lawful directions of the relevant public authorities of the Republic of South Africa and of any other state over, to or from which the aircraft is flown. The Charterer shall comply with and procure that all passengers and owners or other persons having any interest in goods carried in the aircraft shall comply with all relevant customs, immigration, police, public health and other lawful regulations. The operator represents and warrants that all manufacturer mandatory modifications relating to the aircraft are complete, that the aircraft complies with the airworthiness requirements of the country of registry, is airworthy and will be so maintained during the currency of the agreement between the operator and the charterer. The operator warrants that the aircraft is fit for the purpose for which it is being chartered and undertakes to comply with all international and national safety rules and regulations that may apply to the operation of its equipment. The operator shall ensure that the aircraft meets all technical, maintenance and equipment standards to conduct required operations in a safe manner. The operator warrants that the aircraft’s crew are qualified, competent and fully licensed in conformity with applicable national and international air laws and regulations and are suitably experienced for the required operations. All pertinent Air Operating Certificates, Certificates of Insurance as well as Safety and Security Protocol documents are available for download at: www.flyangelgabriel.com

ENTRY REQUIREMENTS: You acknowledge that all applicable health, exit, entry, tax, visa, customs and other legal and statutory formalities to be complied with by aircraft passengers are not the responsibility of the operator.

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